However, I do have to share with you a couple of pieces of recent communication courtesy of Air France and American Airlines. A perfect case study, some might say, in the extremes of these two nations.
I had contacted both companies to request a name change on their frequent flier programmes that I belong to. The American Airlines process was completed online. Air France, having failed to reply to my intial online query of what documentation was required, are replying to a letter that I sent along with a copy of my marriage certificate.
Both replies were received on the same day.
Nous avons bien reçu votre demande.
Pour nous permettre d'effectuer cette mise à jour, nous vous invitons à nous retourner un justicatif d'identité.
Nous vous remercions de votre fidélité et vous prions d'agréer, Madame, nos
(Quick translation: Thanks for your request, in order to complete this update please send us a piece of identification. Yours sincerely.... )
Good Morning Mrs. Lxxxx,
Thank you for your e-mail. I'm delighted to help.
Congratulations on your marriage.
As requested, I have changed the name on your account.
Again, thank you for giving me the opportunity to respond. I look forward to assisting you in the future.
Have a great day and nice holiday.
Regards, Ms. P. Lee AAdvantage Customer Service American Airlines
P.S. I noticed that you're not earning AAdvantage® miles for your creditcardpurchases, which is so easy to do. For a limited time, with the Citi® PlatinumSelect® /AAdvantage® World MasterCard, you will earn 25,000 bonus miles after you make $250 in purchases with the card. And you will earn 1 AAdvantage® mile for every $1 spent on purchases up to 100,000 miles per year towards award travel on American Airlines flightsor with AAdvantage® program participants. To speak with a Citi representative about enrolling, please call 800-640-1517 (be sure to have your AAdvantage number handy). Or use this link to visit the Web site: www.fly25.citicards.com.
Oh, how I chortled... then cursed as I had to trot off to the Post Office and send another letter and photocopy to Air France.